A strategic business unit of
Etech Global Services
With the ICE Chat & Email interface, agents are fully capable of guiding website visitors to the most adequate answers as well as assisting them with any other needs in real time while the visitor is engaged in the "surfing" and/or purchase process. Chat sessions can be initiated by a visitor based upon company-defined rules. ICE Chat & Email will help the organization resolve issues resulting in higher productivity, greater customer satisfaction, and increased conversion rates.